General Terms and Conditions

Youth & Family Education Resources PL
(YFER) Terms of Service Policies

General Terms and Conditions

As a member of the public you may purchase many of the YFER – Coreof Lifeproducts. There are however, some products due to copyright protection, are only available to COL trained facilitators and if these are being ordered we will need your details of when and where you trained. If the purchaser is unable to access this information, YFER will contact them individually to discuss further.

The COL Instructor manual is ONLY available to COL trained Instructors

Privacy

YFER will never share your personal details with any other organisation or person.  We will not store your account details and we will not provide your mailing details to any third party.

Buying Goods and Services

Any purchase made through this website will be with YFER P/L which has a head office in Shelley Beach NSW. The Australian Business Number (ABN) is 56131243037 and the registered business address is 2 Harbour St, Bateau Bay 2261, NSW, Australia.

YFER is entitled to withdraw from any transaction in the case of obvious errors or inaccuracies regarding the products on the website. If an error or inaccuracy is discovered, you will be notified as soon as possible by email, to correct the error and to ask if you wish to continue with the transaction or cancel the order or registration.

There are various ways to pay for YFER products. Please see our Methods of Payment page for more information.

Availability of Goods You Order

If we have insufficient stock to fulfil your order, we will notify you as soon as possible. You will not be debited for goods we have not supplied.  Any product not available when you place your order will be automatically backordered, and sent as soon as stock is available. 

Your payment will occur when the backorder is shipped.

Items on sale or advertised as a special offer are only sold at the advertised price while stocks last. We endeavour to update our website as soon as we can to avoid disappointment when sale items are sold out.

Delivery of Your Order

Orders are normally shipped within 48 hours using Australia Post services. Within Australia, parcels normally take up to 5 days (sometimes longer for remote areas), unless Express Post services are chosen.  The COL facilitator kit shipments  are sent using Registered Post so they can be tracked. You will have to sign for a Registered Mail delivery.

If your parcel fails to arrive within these time frames, please first check with your local Post Office regarding its delivery.  If they are not holding it, then please contact us for tracking details.

Please wait a further 14 days for late shipments to arrive.  If at that point your parcel has proven to be lost, we will replace the shipment without further charge to you. Should the missing parcel eventually arrive, you are obliged to notify us and to return it to us as soon as possible.

If you wish to return goods

If you are not happy with your purchase, you may return it under these conditions:

You must contact us within seven (7) days of receiving your order. 

You do not have to provide a reason for returning the product, although we do welcome feedback and would like to know why you are dissatisfied.

If you are returning goods, these will be accepted, providing that:

You pay for the return postage
The goods are returned in their original packaging, undamaged.
The goods are packed for shipment in a suitable container so they arrive undamaged.
You include full details of the purchase and a copy of the invoice sent with the goods.

If your order arrives in a damaged condition, please contact our sales team immediately to arrange for replacements.  In this case, the damaged goods must be returned, but the return shipping costs will be paid by YFER P/L.

YFER P/L will not accept the return of goods damaged in transit unless prior arrangements have been made via phone or email.